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Privacy Policy for My Car Buddy Ltd

Effective Date: 03/11/2024
Last Updated: 03/11/2024

At My Car Buddy Ltd we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our chatbot or related services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and postal address.
  • Vehicle Information: Vehicle registration, service history, and related preferences.
  • Chat Data: Conversations with the chatbot, including enquiries and responses.
  • Payment Information: Payment details for deposits, purchases, or test drives.
  • Device Information: IP address, browser type, operating system, and interaction logs.

2. Who Collects the Information?

The information is collected by My Car Buddy Ltd through our chatbot platform and supporting systems. In certain cases, third-party service providers, such as payment processors or CRM platforms, may also collect and process data on our behalf.

3. Why We Collect Your Information

We collect your data for the following purposes:

  • To provide and personalise our services, including car recommendations, test drive bookings, and service reminders.
  • To enhance user experience and improve chatbot performance.
  • To process payments and manage vehicle transactions.
  • To comply with legal and regulatory requirements.
  • To send marketing communications, with your consent.

4. How Long We Use Your Information

We retain your data only as long as necessary for the following purposes:

  • Service Delivery: Retained for the duration of the service or agreement.
  • Legal Compliance: Retained as required by law, such as for tax or audit purposes.
  • Marketing Purposes: Retained until you withdraw your consent.

When your data is no longer needed, we securely delete or anonymise it.

5. Who We Share Your Information With

We may share your data with:

  • Internal Teams: Sales, service, and support teams to fulfil your requests.
  • Trusted Third-Party Providers: Such as CRM platforms, payment processors, or analytics services, under strict data protection agreements.
  • Legal or Regulatory Authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

6. Your Rights and How to Withdraw Consent

You have the following rights regarding your personal data:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Data Deletion: Request deletion of your personal data where applicable.
  • Withdraw Consent: Opt-out of marketing or revoke consent for data collection.

To exercise your rights, contact us at:

You can also unsubscribe from marketing communications using the link in our emails or update your preferences directly in the chatbot.

7. Data Security

We implement robust security measures to protect your data, including encryption, secure storage, and access controls. However, no method of transmission or storage is completely secure, and we encourage you to contact us immediately if you suspect a data breach.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or via the chatbot.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

By using our chatbot or related services, you acknowledge that you have read and understood this Privacy Policy.